Frequently asked questions

1. How long does Komua delivery take?

Orders are processed within 1–2 business days, then delivered in 7–10 business days (estimated). Delivery times may vary depending on the destination, carrier and customs processing. Delays can occasionally occur due to external factors (carriers, weather conditions, high demand).

2. How can I track my order?

As soon as your order ships, you’ll receive an email with a tracking number, so you can follow your order until it’s delivered.

3. Which payment methods do you accept?

We accept card payments (Visa, Mastercard, American Express), as well as PayPal, Apple Pay and Google Pay. All transactions are secure.

4. Can I change or cancel my order?

If you’d like to change or cancel your order, contact us as soon as possible. Once an order has been processed or shipped, changes are usually no longer possible.

5. What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, contact us as soon as possible at contact@komua.com with photos. We’ll let you know the appropriate solution (exchange or refund), in line with our return policy and without prejudice to your legal guarantees.

6. Do you offer refunds?

Yes. You have a 14-day statutory withdrawal period from receipt of your order, and Komua extends returns to 30 days after receipt, subject to our return conditions. See our refund policy for details.

7. How can I contact you?

Our customer service team is available by email at contact@komua.com. We usually reply within 24 to 48 business hours.

The products offered by Komua are intended for wellness and comfort. They are not a substitute for medical advice or treatment.