Shipping policy

We process all orders within 1–2 business days (excluding weekends and public holidays in France) after receiving payment. Once your order has been processed, you will receive a confirmation email with the shipping details.

The estimated delivery time is 7–10 business days, depending on your location and logistics conditions. In rare cases — particularly during periods of high demand or due to customs checks — delivery may take longer. Please note that delivery times are estimates and are not guaranteed.

Tracking your order

As soon as your order ships, you will receive an email with a tracking number so you can follow your parcel at any time.

Shipping costs

We offer free shipping on all orders — no minimum order required.

An insured shipping option may also be offered at checkout; its price is shown before you confirm your order.

Delivery areas

We deliver to the countries offered at checkout. Please note that we do not deliver to PO boxes or military addresses.

If you are unsure whether we deliver to your area, please contact us at the following address: contact@komua.com.

Where orders ship from

Orders are shipped from our logistics partners located in China.

In some cases, customs checks may cause slight delays. You will always have real-time tracking, and you can contact us if needed.

Customs duties and taxes

Depending on the destination country, customs duties or import taxes may apply in accordance with local regulations. If you have any questions before ordering, please contact us at the following address: contact@komua.com.

Delayed or lost deliveries

If your order has not arrived within the estimated time, please check the tracking link first. If the problem persists, contact us at the following address: contact@komua.com.

If the carrier confirms that the parcel is lost, we will offer you a replacement or a full refund — whichever you prefer.